Help & Questions

Need Help?
Our team is here to answer all your questions. Contact us anytime!

Q1: How long does shipping take?
A: Shipping usually takes 3–5 business days within the US. International orders may take 7–15 days.

Q2: Can I return or exchange my order?
A: Returns or exchanges are only accepted if the item was sent incorrectly by us. Please contact support if this happens.

Q3: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can track your order on our website anytime.

Q4: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location.

Q5: How can I contact customer support?
A: You can reach us via email at support@hoopaura.com or through the contact form on our website.

Q6: What payment methods do you accept?
A: We currently accept PayPal only.

Q7: Do you offer gift cards?
A: Not at the moment. Stay tuned for updates on gift cards in the future.